Can I trade on online store?
Trading is not currently supported on online store. When payment for the full value of items is not exchanged through the online store system, we cannot guarantee that both parties will ship their items to each other as promised or as described. For this reason, we discourage users from trading on online store as they are not protected.
How can I trust buying on online store?
You are protected every time you place an order on online store with online storeSecure™. When you purchase an item on online store, we keep your payment safe until we receive confirmation that your order has been delivered. If your item does not match the description, please notify us within 2 days of delivery. After we verify your claim, we'll refund payment. If we don't hear from you by 2 days after your order is delivered, we'll assume everything is OK and release your payment to the seller. Once we release payment, all sales are final and no refunds will be available.
What are the shipping rates on online store?
Shipping rates on online store vary based on the box size and weight that the seller is shipping, as well as the distance between you and the seller. Shipping rates also include insurance. If a shipping rate seems strangely high, ask the seller to confirm they’ve entered the correct box size.
When can I expect to receive my order?
In general allow, 1-2 weeks to receive your order. However, the majority of our sellers ship their orders within 3 days of purchase. All orders are shipped using USPS Priority Mail, which is delivered between 2-3 business days. You can always track the progress of your sneakers through the tracking number in your order confirmation email.
I never received my order. What should I do?
You are protected every time you place an order on online store with online storeSecure™. If your order never arrives, we'll refund you your payment. First, track the progress of your sneakers through the tracking number in your order confirmation email. If your order hasn't shipped, we suggest you contact the seller through the listing’s chat feature.
If your order has shipped but never arrived, please report this to support@online storethis.com.
My order was cancelled. When will I receive my refund?
When an order is cancelled, we process a full refund back to the original payment method right away.
If you used a credit card, please note that we send the funds back to your bank within 2 business days of order cancellation, but the exact date that your bank posts it to your statement can vary depending on the bank. Please allow up to 1 full billing cycle for your bank to post your refund to your statement.
What should I do when I receive my order?
Once you have received your order, please ensure your purchase is as described within the listing. If everything is okay with your order, make sure to rate the seller and your transaction when prompted in the online store app. Please note that online store will automatically release payment to the seller if the order is not marked as received after 2 days of delivery.
Once the funds are released to the seller, all sales are final and no refunds will be provided.
However, if you receive your order not as described, please notify us within 2 days of delivery at support@online storethis.com.
How do I sell on online store?
To create a listing, click on the "sell" button (the camera icon) in the app, take photos of the item you wish to sell, fill in the required information (description, price, size etc) and boom - you've made a listing!
Please remember to only list items that fall within our selling guidelines and to accurately describe your item!
How can I sell my sneakers faster?
We’ve put a lot of time into trying to help you take the best photos possible. Sell your items quickly by following these helpful tips:
Use great lighting when taking pictures! Buyers want to clearly see the item.
Try to shoot again
Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
Write a thorough description for your listing by including the item's condition, color, size, material, measurements, and any wear or damage.
Share your listing with followers or friends on online store or through Instagram, Facebook, Twitter, Tumblr, email or SMS easily through the app.
What can I sell on online store?
online store is a marketplace for sneakers. Please refrain from listing items that do not fall into this category. Such listings clutter the marketplace and make shopping for kicks more difficult and less enjoyable for others.
Pre-owned items can be listed on online store if they are clean and in good condition. All items must be clearly and accurately represented.
online store prohibits the sale of replicas or fakes. Real recognize real. Members who buy, list, or otherwise attempt to sell replicas or fakes risk immediate and permanent suspension from online store. Note, using a brand name to falsely describe or promote an item violates trademark law, even if the item is not explicitly "counterfeit". For example, the use of the words "inspired by" followed by a brand (for example "inspired by the Yeezy II") is prohibited on our platform.
If we feel that your listing violates these guidelines in any way, we reserve the right to remove it and may take other actions, including restricting your future buying and selling privileges on online store.
I just made a sale! How do I ship?
Congratulations on your sale! When your item sells, we automatically send you a pre-paid, pre-addressed, pre-insured USPS Priority Mail shipping label. Please ensure you use our shipping label to ship out your order to avoid any delay in receiving your earnings, as each label has a tracking number connected with each order for us to track on our end. If our shipping label is not used, we cannot compensate or reimburse users if a package is lost in transit since we will not have access to any tracking information.
When you receive our shipping label, we recommend you print it out and ship out your sale as soon as possible, as the buyer is eagerly awaiting her item! Most of our sellers ship within 2 days of purchase.
How can I trust selling on online store?
We want you to feel secure when selling on online store. When your item sells, we send you a pre-paid, pre-addressed USPS Priority Mail shipping label to put on your package. As long as you use the online store-provided label and the package is scanned into the USPS tracking system, you will be fully covered by online store should the package get lost in transit by USPS. Any orders over $700 will require a signature upon delivery to provide additional protection. When the package is first scanned into the USPS mail stream, we send both you and the buyer an email with the tracking information.
When USPS tells us the item has been delivered, we notify the buyer and ask them to review and accept their order. Once your order has been delivered and accepted by your buyer, we will release your funds to your debit card.
If a buyer reports a problem with their order, we will ask them to upload details and photos. The online store team then carefully reviews the case and offers
If a buyer reports a problem with their order, we will ask them to upload details and photos. The online store team then carefully reviews the case and offers a resolution.
What is online store's Return Policy?
All sales are final on online store. However, we take an active role in each and every purchase made on online store to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. This means a buyer cannot return an item they purchased on online store if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing.
If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 2 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating your listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos. Sellers are usually more than happy to provide additional information.
What happens when my buyer has reported my item as not as described?
When a buyer reports a problem with their order, we ask them to submit supporting documentation including photos and a list of issues. Our team will then review the photos and information provided, the seller's listing (photos, description and all communication between buyer and seller), and other relevant documentation prior to coming to a resolution. We recommend that all sellers accurately describe their items by providing clear, representative photos that fully show the condition of the item and a detailed description.
Both the buyer and seller will be notified via email once there is a resolution.
Do you support international shipping?
We do not support international shipping outside of the United States and its Territories at this time.
Do you ship to APO or military addresses?
Unfortunately, our shipping label provider does not support shipping to APO or military addresses.
Do you ship to PO Boxes?
Yes, we support shipping to PO boxes.
What box should I use to ship out my order?
We highly recommend that all sneakers are shipped “double-boxed,” meaning that the sneakers (and their original box, if provided) are enclosed within the shipping box.
Just remember - and this is important! - you need to ship in a box that is equal to or smaller than the size you specified when creating your listing. It also must be equal to or less than the specified weight. Shipping in a larger or heavier box may cause delays in shipping and receiving your earnings.